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Emergency communication : the organization of calls to emergency dispatch centers by
This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts. It offers an original contribution to the study of the organization of emergency calls, the ways such calls are treated, and some of the practical problems that emerge when dealing with them. The author offers a systematic review of studies in the international field of the organization of emergency calls, while at the same time providing fresh case studies, illustrated with empirical materials, taken from audio- and video- recordings of the everyday activities of call and response centers. This book will be of interest to students and scholars of social interaction and may be appreciated by all scholars and practitioners working on the social management of emergency situations, including in fields such as Sociolinguistics and Pragmatics.
Violence and mental illness : rethinking risk factors and enhancing public safety by
Shows that the myth that mental illness is strongly linked to violence makes us all less safe Mass shootings have become a defining issue of our time. Whenever the latest act of newsworthy violence occurs, mental illness is inevitably cited as a preeminent cause by members of the news media and political sphere alike. Violence and Mental Illness: Rethinking Risk Factors and Enhancing Public Safety exposes how mental illness is vastly overemphasized in popular discussion of mass violence, which in turn makes us all less safe. The recurring and intense focus on mental illness in the wake of violent tragedy is fueled by social stigma and cognitive bias, strengthening an exaggerated link between violence and mental illness. Yet as Eric B. Elbogen and Nico Verykoukis clearly and compellingly demonstrate in this book, a wide array of empirical data show that this link is much weaker than commonly believed--numerous other risk factors have been proven to be stronger predictors of violence. In particular, the authors argue that overweighting mental illness means underweighting more robust risk factors, which are external (e.g., poverty, financial strain, inadequate social support), internal (e.g., younger age, anger, substance abuse), or violence-defining (e.g., lacking empathy, gun access, hate group membership). These risk factors need to be taken into consideration when crafting policies that concern public safety, with emphasis on strategies for reducing the viability and acceptability of violence as a choice.
Implementing trauma- and violence- informed care: a handbook by
"The need for health and social services to be trauma- and violence-informed has never been so pressing. In the wake of COVID-19, racial violence intensified and violence against women spiked globally. Mental health for many is worsening, while the ongoing toxic drug overdose crisis provides horrendous evidence of the impact of trauma, violence, stigma, and social inequities. Service providers across sectors are increasingly impacted by these dynamics and, without supportive environments, are burning out. Implementing Trauma- and Violence-Informed Careaims to support health and social service organizations and providers to create environments, policies, and practices to mitigate the harms of structural and interpersonal violence and the trauma that ensues. The book is organized around case examples of trauma- and violence-informed care (TVIC) implementation and impact in diverse settings, providing how-to guidance for getting started, sustaining momentum, and assessing outcomes. The book describes the importance of TVIC at multiple levels, from individual practices to organizational protocols and system-level policies, emphasizing TVIC's alignment with system transformation goals. In doing so, the book presents TVIC as a call to action to improve service user experiences and outcomes, efficient and effective use of resources, and the health and well-being of staff, while addressing and reducing health and social inequities." -- publisher
Increasing Resilience in Police and Emergency Personnel by
Increasing Resilience in Police and Emergency Personnel illuminates the psychological, emotional, behavioral, and spiritual impact of police work on police officers, administrators, emergency communicators, and their families. Author Stephanie Conn, a clinician and researcher as well as a former police officer and dispatcher, debunks myths about weakness and offers practical strategies in plain language for police employees and their families struggling with traumatic stress and burnout. Sections of each chapter also offer guidance for frequently overlooked roles such as police administrators and civilian police employees. Using real-world anecdotes and exercises, this book provides strengths-based guidance to help navigate the many complex and sometimes difficult effects of police and emergency work.
Ongoing Crisis Communication by
Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Fifth Edition includes new coverage of social media, social networking sites, and terrorist threats and includes expanded discussions of internal crisis communication and intuition in decision making.
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